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To contact Windsor Health Plan, Inc., Windsor Medicare Extra, WindsorSterling, or Windsor Rx or to submit documentation by USPS mail, please use the address below.
Windsor Health Plan, Inc.7100 Commerce Way, Ste 285Brentwood, TN 37027
WindsorSterling, Windsor Medicare Extra, and Windsor Rx Customer Service hours are seven days a week, 8:00 a.m. – 8:00 p.m.
Note: From February 15 to October 14, hours are 8 a.m. to 8 p.m., except on weekends and holidays. You may need to leave a voicemail, but we will return your call within one business day.
Ph 1-877-234-3823
Ph 1-866-448-8312
Ph 1-866-438-4991
711
Ph 1-888-858-8551
Fax 1-615-782-7828
Ph 1-800-316-2273
Ph 1-800-264-1587
Windsor Health Plan, Inc. adheres to the Health Insurance and Portability and Accountability Act of 1996 (HIPAA) requirements and considers member information confidential. We adhere to the most stringent state and federal guidelines in handling and storing information. As a provider, you may call Windsor Health Plan to inquire about benefits or claims status. To be sure that all callers, including providers, are eligible to discuss Protected Health Information (PHI), our call center representatives will request a few data elements for verification:
Our Windsor Medicare Extra Provider Help Desk staff is available to assist you at 1-866-270-5223, 7 a.m. to 5:30 p.m. Central time Monday to Friday. Our Windsor Sterling Provide Help Desk staff can assist you at 615-782-7851 or toll free 1-888-839-9052, 7 a.m. to 7 p.m. Central time Monday to Friday.